Billing Query Services

Handling billing questions can be daunting and can take up valuable time.Our service will allow you to save time and increase revenue.

Are you losing time on billing queries? Are you unable to handle billing queries effectively? Do you think so? Outsourcing billing query processing services to a dedicated provider allows you to concentrate on more important business functions. With no loss of productivity or money, you can get truly customized billing query services.

VirtualUX offers billing query handling services that can help you alleviate customer concerns regarding the billing process. We can help you with a variety of billing functions, including re-ordering and exchange, return, account balance, refund, billing statements, and credit statements.

Billing Query Handling Services We Offer

VirtualUX understands the daily challenges that small and medium-sized businesses face when billing subscriptions or products on a quarterly, annual, or bi-annual basis. It can be difficult to explain the billing services to your customers and handle other billing questions, especially if you have a less experienced billing team. We offer top-notch billing query management services. These are just some of the services we offer:

Billing Management

  •    Rapid resolution of billing disputes, customer inquiries, and complaints
  •    Provide support and insight on up-selling activities

Receivables Management

  •    Payment plan follow-up
  •    Effective Full Cost Recovery (FCR), to reduce the cost of reminder payments
  •    Direct debit for revenue protection
  •    Quick payments through credit, debit, or cheques
  •    Routine follow up with a delinquent account

Billing Management

  •    You must ensure that all services are accurately billed to your clients
  •    Conduct credit audits. Maintain audit trails.
  •    Verification of address and FCR
  •    Reconciliation and verification of accounts

Entrenched, outdated processes limit agility. VirtualUX process transformation solves that.

Billing Query Services Process We Follow

Our workflow is transparent and flexible to allow you to understand the effort required to properly handle billing queries and how we make sure your customers are happy. These are some simple steps to demonstrate our workflow strategy.

  • Automatic call distribution (ACD)

    Our ACD system will automatically assess the priority of the call and route it to the appropriate agent.

  • Level One Support

    Our first-level representative (TSR) will answer the caller and investigate the inbound question.

  • Level Two Support

    The L2 specialist has more expertise and billing skills. They will try to solve your billing question by using the inputs from L1 reps.

  • Customized Services

    Our friendly, professional, and the courteous virtual receptionist will greet your customers with the personalized greetings you have provided. Our dedicated attention will ensure that you and your customers are treated with the utmost care.

  • Return and Feedback Collection

    We will ask the caller friendly questions as part of our service level evaluation to determine the level of satisfaction with the service.

  • Creation of Reports

    We will collect inputs from outbound callers and transform them into KPI for analysis purposes and documentation.

Why Choose Billing Query Services from VirtualUX?

One-to-one interactions with customers are required for billing query services. Because this job requires soft skills, multilingual proficiency, and expert knowledge of billing software, we trust our experts to handle it. VirtualUX is your one-stop source for billing queries services. There are many reasons to partner with us. These are the top reasons to partner with us:

  • Data Security

    VirtualUX will handle your billing queries for you. We ensure confidentiality to protect your data from misuse or loss by unauthorized parties.

  • High Quality and Accuracy Services

    We are very concerned about the quality of our service because it is what brings our clients back for repeat business. We go the extra mile to ensure billing query services are provided with accuracy and quality.

  • Scalability

    We can handle your scaling needs with a shorter average handling (AHT) and an abandoned call rate (ACR). We can provide the best support, no matter how big or small you want to scale.

  • Pocket-Friendly Pricing Option

    VirtualUX billing query services are affordable and will not be a barrier to your business.

  • Single-point Contact

    You will have one point of contact. You will have a dedicated member who will work with you and the billing team to push and pull information quickly. Quick project updates and other details can be obtained without waiting in the queue.

  • Modern Infrastructure

    Our infrastructure is current and in line with the latest billing methods and technology. Our infrastructure has been upgraded to include security and technology and brick and mortar. They allow for high productivity and a shorter turnaround time.

  • Secure Data Sharing

    Our data-sharing channels are robust and allow data to be transferred securely without being hacked or contaminated by malware. We use the most advanced security software to monitor our SFTP/VPN servers to ensure that your data is sent securely and safely.

  • Round-the-clock availability

    To receive personalized assistance from our agents, you can contact us via phone, email, or webchat. We can answer your questions and provide you with the most recent reports.

Outsource Billing Query Services to VirtualUX

We take a holistic approach to understanding your clients’ concerns and delivering solutions to their billing problems. We will help you provide excellent service to your clients and prevent them from switching to competitors. Other call center services include outbound call center, lead generation, and telemarketing.

Send us a message now with as much detail as possible to provide you with a quote.

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Call our experts to get the answers of your queries: +1-347-201-3087

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