An email has become the main means of data transmission and customer relations management. Many companies outsource their non-voice contact center requirements, which include Email support services. We provide email support for technical and non-technical products.
Email Support Services
How Does Our Email Support Work?
- We will create a knowledge base of frequently asked questions and answers in collaboration with our customers.
- Based on customer interactions, the knowledge base is constantly updated and improved.
- We understand that there are no quick fixes. Our agents are well-trained and are familiar with all aspects of the client’s products and processes.
- Once an email has been received, it is scanned and sent to one of our highly-trained agents. They will give clear, consistent, and complete answers to improve customer satisfaction and reduce follow-ups.
- Agents have quick access to standard answers to commonly asked questions using a database.
- Customers can also use the online knowledge base to get personalized, immediate responses to their queries.
Entrenched, outdated processes limit agility. VirtualUX process transformation solves that.
How Can Offshore Business Email Support Services Help Me?
- Customer satisfaction is enhanced when email questions are answered quickly, efficiently, and accurately.
- Email support for offshoring businesses allows you to balance the load between peak periods and off-peak times.
- It makes sense to outsource web-based help systems to focus on your core competencies. It allows for efficient time usage.
- A professional offshore email-based support system will ensure lower call volumes and significantly reduce costs for voice support.
Efficient Email Support Services From VirtualUX
- Real-time email answering services
- Every customer receives prompt and personalized email responses on a 24-hour basis
- Enjoy the satisfaction of satisfied customers and repeat business
What Role Does An Email Support Service Play In My Company’s eCRM Program?
- Email is the primary method of data transmission and customer relationship management. Many companies outsource their eCRM requirements and email support services.
- Email-based communication offers many advantages, including low cost, non-intrusive, and 24/7 access.
- A company’s growth and brand building are dependent on a reliable email response service.
What services can I expect from VirtualUX OFFSHORE Business Email Support Services?
- Customer Care
- Technical support
- Order fulfillment
- Complete query resolution
- Solving escalated cases
- Handling grievance
We also support Service Level Agreements, which are based on client needs. This allows us to provide answers via email within the agreed time frame.
Why Outsource E-mail Support Services to VirtualUX?
- We are able to manage complexity and scale and have a reputation for quality and reliability, particularly in email support.
- We are familiar with the intricate dynamics of email support, eCRM, and email support.
- Our core business is to enrich customers’ experiences while providing quick, cost-effective, one-stop solutions.
- We offer the highest level of customer service via email thanks to our process control.
- For technical support, we have Microsoft Certified Engineers.
- Our experts provide non-voice technical support and in-depth training.
- We offer 24/7 email support.